Phone and texting
The business phone, inside the CRM.
Make and take calls in the browser, route your main number with phone menus and ring groups, and text customers from the same screen. Every call and text is logged to the record automatically.
Calling
Softphone in the browser
Dial and answer without a desk phone. Add a third person to a live call.
Phone menus and ring groups
Set your main number, business hours, holidays, voicemail boxes, phone menus ("press 1 for sales") and ring groups, plus direct numbers for individual staff. (Pro and above.)
Recording and AI transcripts
Calls can be recorded, with a recording-consent message. Pro and above get transcripts with speaker labels, a summary and suggested follow-ups. Recordings are kept 30 days on Essentials and 90 days on Pro.
Live board and listen-in
See active calls in real time. Managers can listen in, whisper to the rep or barge in.
Call log
Filter by missed, voicemail, mine and all; see who answered and how each call ended.
Texting
Two-way SMS and MMS
A shared texts inbox with Open, Waiting and Done, snooze, assignment and internal notes.
AI-drafted replies
The assistant drafts a reply and you review it before it sends. Quick replies and scheduled send-later are built in.
Messaging rules built in
STOP and START handling, landline detection and quiet hours are on by default.
Schedule a call from a text
Turn a text thread into a calendar call without leaving the conversation.
Runs on your own Twilio account
At launch, phone and texting use your own Twilio account, so you own your numbers and pay carrier rates directly to Twilio. Those carrier charges are not part of the ScoutCurrent plan price. We can help set it up during onboarding.
Works with
See ScoutCurrent with your own pipeline.
Book a short demo and we will show the product on a workspace set up the way your team sells.
Get a demo See pricing